Q: Why Palo Alto?

A: Truly, there is no other technology in the market that prevents breaches quite like Palo Alto. With the use of machine learning, this firewall stops up to 95% of breach attempts.

Q: What is PAN-OS and what is the latest version?

A: PAN-OS stands for Palo Alto Network Operating Software. It runs next generation firewalls and the latest version 10.2 will reach end of life August 27, 2025.

Q: Why is the configuration option "Per-Location Group IP Pool" not displaying?

A: After upgrading the cloud services plugin, log out and back in and the option should display.

Q: One of my GlobalProtect mobile users cannot log out from Prisma Access. Why?

A: Double check if the user has a "$" in the username field. If so, remove it.

Q: How can I avoid the retrieval of Prisma Access IP from timing out?

A: If you have a large number of remote networks, specify a serviceType of remote_network instead of all when running the API.